Servant Leadership


Students will begin this lesson with a conversation about their experiences with various types of customer service. Then they will dissect how employees are portrayed in a Southwest Airlines commercial. After that, students will watch a video interview with the CEO of Southwest Airlines, Colleen Barrett, as she discusses her leadership philosophy of “servant leadership.” Students will then discuss the concept of servant leadership and go over the servant leadership pyramid. Once students understand this unique personal leadership style, they will use it to solve a management problem in a service-related business.

NBEA Standard(s):
  • Communication, III. Workplace Communication
  • Management, IV. Personal Management Skills
  • Entrepreneurship, VI. Management

Lesson Plan Details:

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