Millennials in the Workplace

Overview:

As part of a unit on production, I did a lecture on the special issues associated with service businesses. Having spent years in service industries myself, I tried to point out all the unique problems associated with delivering a quality product when the result is dependent on the training, motivation, experience, interpersonal skills and mood of the employees.

Lesson Plan Details:

The full lesson plan text is only available to registered users. Registration only takes a moment, and is completely free!

Register or Sign-in/Join