Submitted By:Megan DeLena, Pottsgrove High School, PA
Date:February 14, 2011
Grade Level(s):9, 10, 11, 12
As part of a unit on production, I did a lecture on the special issues associated with service businesses. Having spent years in service industries myself, I tried to point out all the unique problems associated with delivering a quality product when the result is dependent on the training, motivation, experience, interpersonal skills and mood of the employees.